Last updated: 12 October 2026

Overview

This page explains how Trulybeauty orders are processed, delivered and tracked. Delivery options, prices and estimated delivery dates for your order are always shown at checkout before you pay.

Where we deliver

We deliver across the United Kingdom and to select international destinations. The specific countries available to you are the ones listed at checkout.

Order processing and dispatch

• Orders are normally dispatched within 1 to 2 working days of payment (Monday to Friday, excluding UK bank holidays).
• Orders placed at weekends or on bank holidays are processed on the next working day.
• Busy periods such as sales and holidays may add a little extra time. We will keep you updated if your order is delayed.

Delivery charges

Delivery charges depend on your delivery address and the size and weight of your order. They are calculated at checkout. Where we offer free shipping, it is shown at checkout and applies only to the orders and destinations stated.

Delivery times

Estimated delivery times are shown at checkout. They are estimates, not guarantees, and begin once your order has been dispatched. Unless we agree otherwise, we will deliver your order within 30 days of your order being confirmed.

Tracking your order

When your order is dispatched we will email you, and where available include a tracking number and courier link. You can also check your order status at any time on our Track Orders page using your order number and billing email.

Delivery address

Please check your delivery address carefully before you pay. If you notice a mistake, contact us straight away. If a parcel is returned to us because of an incorrect or incomplete address, we may ask you to cover the cost of re-sending it.

Delayed, damaged or missing parcels

• Delayed or missing: if your tracking has not updated or your parcel has not arrived within the estimated time, contact us and we will investigate with the courier.
• Damaged: if your parcel arrives damaged, please take photos of the packaging and the item and contact us within 48 hours of delivery so we can put it right quickly. This does not affect your statutory rights.

Customs and import charges

For deliveries outside the UK, you may be responsible for any customs duties, taxes or import charges applied by the destination country. These are not included in our prices.

Need help?

Email: admin@trulybeauty.co.uk
WhatsApp: +44 7402 639937
Post: Trulybeauty, 29 Lewisham Road, London SE13 7QS, United Kingdom